August 25, 2010 by videogirl
My husband and I stopped at the Black Bear diner in Susanville on our way back from vacation. We had never eaten at this chain restaurant before.
We waited quite a while for a meal, even for coffee. There was no silverware on the table until after they finally took our order. The waitress who took our order did not have customer service skills. When we finally got our silverware, the spoons were still wet and had cereal stuck on both of them. They were never replaced.
Once we did finally get our meal, my order of eggs over easy were so overcooked, they were brown around the edges on top. When we complained to the waitress, she replied, "I can handle the eggs but the spoons I can't". And that was all that was done.
We will avoid any Black Bear Diner we come across in our travels.
August 8, 2010 by Anonymous Eater
My husband and I WENT TO FED WAY BLACK BEAR FOR BREAKFAST, MISTAKE...WE WAITED 35 MINUTES FOR 2 BREAKFASTS..WHEN IT FINALLY CAME , THE BISCUIT WAS ICE COLD,THE HASHBROWNS WERE RAW,THERE WAS A HAIR IN THE BUTTER,AND THE WRAPPED FORK HAD SYRUP ALL OVER IT..THE WAITER COULD CARE LESS AND WAS VERY PUT OUT THAT I ASKED FOR THE BISCUIT TO BE HEATED..WHEN WE WENT TO PAY FOR A MEAL WE COULD HARDLY EAT THE HOSTESS ASKED IF WE ENJOYED OUR MEAL..WE SAID IT WAS HORRIBLE..SHE WAS VERY RUDE AND SAID WELL YOU HAVE A NICE DAY??? WHAT KIND OF PROFESSIONAL CRAP IS THAT??? THERE ARE PLENTY OF PEOPLE LOOKING FOR WORK WITH IM SURE A BETTER ATTITUDE..WHATS WRONG WITH MANAGEMENT????THEY REPRESENT YOU THE MANAGER.
TERRIBLE TERRIBLE TERRIBLE
April 4, 2008 by ChelleMorales
I am not usually one to judge this harshly but I think this place is terrible. I agree with the below poster about the manager. He is completely clueless. One of the waitresses got busy and when my 16 year old was walking to the bathroom, she pushed my daughter, knocking her into some stools that where there. She didn't apologize but grunted, "MOVE". Needless to say, I was livid. I asked to see the manager, explained the situation and he said he would speak with her, and gave me the short staffed speech. Of course, I told him that I didn't give a rip and told him to deal with it. He made the waitress apologize. So instead she came to the table and denied it. IDIOT! Both of them. As we were leaving I confronted him again and told him he should learn to supervise and do his job correctly or they would not be in business long.
Honestly... I am surprised they have lasted as long as they have.
One plus... or negative... you get massive amounts of food.
No food, unresponsive/uncaring manager
July 14, 2007 by mooyt
After waiting 45 minutes for our food (while watching people who were seated after us receive their food, consume it, and then receive the check), we asked to speak with the manager. The manager, Jonathan, did not resolve the problem. He simply told us that he was short staffed and that he could "try to get our food out." While we understand short staffed means it could take some time to get our food, there is no explanation why so many others, seated after us, received their food. The manager did not seem to care that there was a problem, nor was he that interested in fixing it. Because of this treatment, we walked out of the restaurant (we have never done this before).
Added to this was the fact that we were seated next to the kitchen. Normally this would not be a problem, but we had to repeatedly over hear the waitresses cursing at the cooks. If a restaurant is going to have an open kitchen area, with seating next to it, then they need to maintain a certain level of decorum and decency.
We've eaten at the restaurant before and enjoyed the food, but this experience with the poor service has really soured the place for us.
I would not recommend this restaurant because you have no idea how you will be treated, or how long you'll have to wait for your food.
If I ate here every day, I would weigh 450lbs.
July 7, 2007 by Aaron
First off the location in Federal Way is located next to Trader Joe's so there is plenty of parking. The food is good and way, way more than plentiful in quantity. The service was good. The recommendation I received was for the Chicken Fried Steak with 2 eggs, home fries, and 2 gigantic buttermilk biscuits. Ugggg. It was really good.
Need your car repaired? Visit car-repair-shops.com for auto repair shops in Federal Way.
Is there something incorrect or inappropriate on this page? Let us know
and we'll take care of it.